Security & Privacy

🔐 Privacy Policy

EZEFARE
Last Updated: April 22, 2026
1

Introduction

EZEFARE (“Company”, “we”, “our”, or “us”) operates a corporate mobility platform that enables organizations to manage employee transportation and related services.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use:

  • • Our web platform (admin dashboard)
  • • Vendor and partner interfaces

By accessing or using EZEFARE services, you agree to this Privacy Policy.

2

Scope

This policy applies to:

Client organizations (company users)
Employees using the platform
Drivers and vendor partners
Website visitors
3

Information We Collect

3.1 Personal Information

We may collect:

  • • Full name
  • • Phone number
  • • Email address
  • • Employee ID / Company details

3.2 Location Data (Essential for Service)

EZEFARE collects real-time and historical location data for:

Vehicles and driverscontinuous tracking during active trips
Employeesonly during active trips or emergency/SOS events

Required for: Live vehicle tracking • Trip execution • Safety and emergency response

3.3 Trip & Operational Data

  • • Pickup and drop locations
  • • Trip schedules and history
  • • Driver and vehicle assignment
  • • Trip status logs

3.4 Device & Technical Data

  • • IP address
  • • Device type and OS
  • • Application version
  • • Log and diagnostic data
4

Purpose of Data Processing

We process data for the following purposes:

To provide and operate the platform
To enable real-time tracking and trip management
To ensure safety (OTP verification, SOS alerts)
To manage vendor and fleet operations
To generate analytics and reports
To improve system performance and reliability
5

Legal Basis for Processing

We process personal data based on:

Contractual necessity
Legitimate business interests
Consent (where required)

(to provide services to clients, platform improvement, safety, location access on mobile)

6

Data Sharing and Disclosure

We do not sell personal data.

Privacy Absolute

We may share data in the following cases:

6.1 With Client Organizations

Employee and trip-related data is shared with authorized company administrators.

6.2 With Vendors and Drivers

Limited data required for trip execution, such as:

  • • Pickup and drop details
  • • Passenger name and contact

6.3 With Service Providers

We use trusted third-party services, including:

Cloud InfrastructureAmazon Web Services (AWS), Google Cloud Platform (GCP)
Mapping ServicesGoogle Maps, Mapbox
MonitoringIndustry standard Analytics and Monitoring tools

6.4 Legal Obligations

We may disclose data if required by law, regulation, or legal process.

7

Data Security

We implement appropriate technical and organizational measures, including:

  • • Encrypted data transmission
  • • Secure authentication mechanisms
  • • Role-based access control
  • • Monitoring and logging of activity
  • However, no system is completely secure, and we cannot guarantee absolute security.

    8

    Data Retention

    We retain data only as long as necessary:

    OperationsActive data for operational use
    Audit & ComplianceHistorical data for reporting and audits

    Data may be deleted or anonymized upon request, subject to legal and contractual obligations.

    9

    User Rights

    Depending on applicable laws, users may have the right to:

    Access data
    Correct data
    Request deletion
    Restrict processing
    Requests via: support@ezefare.tech
    10

    Cookies and Tracking Technologies

    For web users, we may use cookies and similar technologies to:

    • Maintain sessions
    • Improve user experience
    • Analyze platform usage

    Users can control cookies through browser settings.

    11

    Third-Party Services

    Our platform integrates with third-party services (such as mapping and cloud providers).

    These services operate under their own privacy policies, and we are not responsible for their practices.
    12

    Safety & Emergency Features

    EZEFARE includes safety features such as:

    OTP-based ride verification
    SOS emergency alerts
    Real-time tracking

    When an SOS is triggered:

    • • Live location and trip data may be shared with authorized personnel
    • • Alerts are sent to company administrators for immediate action
    13

    Children’s Privacy

    EZEFARE services are not intended for individuals under the age of 18.

    We do not knowingly collect data from minors.

    14

    Changes to This Policy

    We may update this Privacy Policy periodically.

    Updated versions will be posted with a revised “Last Updated” date.

    15

    Contact Information

    The Intelligence Layer for Corporate Mobility

    EZEFARE PRIVATE LIMITED